Privacy Policy

Last updated: September 2026

This Privacy Policy ("Policy") describes how Rayder Healthcare Services Private Limited ("Medrayder," "Company," "We," "Us," or "Our"), as the owner and operator of medrayder.com, medsupply.medrayder.com, medshop.medrayder.com, and the Medrayder Distributor and Medrayder Shop mobile applications (together, the "Platform"), collects, uses, discloses, and protects information about users of the Platform ("You" or "User").

The Platform connects licensed pharmaceutical distributors ("Sellers") with registered retail pharmacies and other Buyers ("Buyers") to enable real-time price discovery, stock visibility, order placement and fulfillment, GST-compliant invoicing, and access to working-capital financing offered through Our banking partners (collectively, the "Services").

By registering for or using the Platform, You confirm that You have read and understood this Policy and consent to the collection, use, and disclosure of Your information as described below. This Policy is published in accordance with, among other applicable law, Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

1. What information do We collect?

Information You give Us

Registration details: Your name, mobile number, and (for retail Buyers) password. Mobile numbers are verified using a one-time password sent by SMS.
Business and KYC information: business or shop name, GST registration number, drug license number, business type, shop address, and, where You choose to provide it, Your shop's approximate location.
Transaction information: products You list, order, or fulfill; quantities and prices; invoices; payments and outstanding dues; credit and financing requests; and return or replacement requests.
Uploaded documents: drug licence copies, order sheets, or other files You choose to upload for verification or order-parsing purposes.
Communications: information You provide when contacting Our support team, responding to a survey, or submitting feedback.

Information collected automatically

Device and app information such as app version, operating system, and device type, used for troubleshooting and improving the Services.
Log data such as IP address and timestamps of access to Our Site or App.
On Our websites, cookies and similar tracking technologies, which You can control through Your browser settings. Disabling cookies may limit some features of the Site.

Information from other sources

We may receive information about You from Our financing and payment partners (such as confirmation of a submitted credit application), or from other Users of the Platform in the course of a transaction You are party to.

Some of the information described above — including financial details, GST and drug licence numbers, and payment information — may constitute "sensitive personal data or information" (SPDI) under applicable Indian law. You consent to Our collection, use, and disclosure of such SPDI strictly for the purposes described in this Policy. You may choose not to provide certain information, but doing so may prevent Us from providing You the Services.

2. How do We use Your information?

To create and verify Your account, including KYC checks on business and drug licence details.
To process, route, and fulfill orders between Buyers and Sellers on the Platform, including splitting a single order across multiple Sellers where needed.
To generate GST-compliant invoices and track payments and outstanding dues.
To facilitate working-capital financing and credit facilities offered through Our banking partners (including ICICI Bank), where You choose to apply.
To process return and replacement requests.
To provide dashboards, sales reports, and reorder suggestions based on Your order history.
To send order updates, account notifications, and respond to Your support requests.
To detect, prevent, and investigate fraud, policy violations, or illegal activity.
To comply with applicable law, including pharmaceutical trade and tax regulations.
To maintain, secure, and improve the reliability of the Platform.

We do not sell Your personal information. Because the Platform is a marketplace, certain information is necessarily visible to other parties to a transaction — for example, a Buyer placing an order will see the fulfilling Seller's business name and order status, and vice versa. Beyond this, We may share information with:

Other Platform Users: Buyers and Sellers, limited to what is necessary to complete a transaction.
Financing and payment partners: including ICICI Bank, solely to process financing or credit applications You submit, and payment processors to complete transactions.
Service providers: who help Us operate the Platform, such as cloud hosting and SMS/OTP delivery providers, bound by confidentiality obligations and permitted to use Your information only to provide services to Us.
Legal and regulatory authorities: where disclosure is required to comply with applicable law, respond to legal process, or protect the rights, property, or safety of Medrayder, Our Users, or the public.
Successors: in the event of a merger, acquisition, or sale of assets, subject to the transferee agreeing to handle Your information consistently with this Policy.

We may also share de-identified or aggregated information — from which You cannot reasonably be identified — for research, analytics, or business improvement purposes without restriction.

4. Cross-border data transfer

Some of Our service providers, such as cloud infrastructure providers, may process or store information outside India. Where this occurs, We take commercially reasonable steps to ensure such providers maintain a standard of data protection consistent with this Policy and applicable Indian law.

5. How is Your information secured?

We use encrypted connections (HTTPS/TLS) for data transmitted between Your device and Our servers.
Passwords are stored as irreversible cryptographic hashes, never in plain text.
Access to personal information within Our organisation is limited to personnel who need it to perform their role, under confidentiality obligations.
No method of electronic storage or transmission is completely secure. While We work to protect Your information, We cannot guarantee absolute security, and You are responsible for keeping Your account password confidential.
If You suspect unauthorized access to Your account, please notify Us immediately using the contact details below.

6. Your rights and choices

You may access and update most of Your account and business information directly within the App.
You may request a copy of, correction to, or deletion of Your personal information by writing to Us at the contact details below.
Where You request deletion of Your account, We may be unable to continue providing the Services to You, and We may be required to retain certain transaction, invoicing, and tax records for a period mandated by applicable law even after account deletion.
You may opt out of non-essential notifications from within the App's settings.

7. Retention of information

We retain Your information for as long as Your account remains active, and thereafter for as long as necessary to comply with Our legal, tax, and regulatory obligations relating to pharmaceutical trade and financial record-keeping, to resolve disputes, and to enforce Our agreements. Uninstalling the App does not, by itself, delete Your account or associated information — please contact Us directly to request deletion.

8. Children's privacy

The Platform is intended for use by adults operating a registered pharmacy or distribution business and is not directed to individuals under 18 years of age. If We learn that We have collected information from someone under 18, We will take steps to delete it. If You believe a minor has provided Us with personal information, please contact Us at the details below.

9. Third-party links and partners

The Platform may contain links to third-party websites or services, including Our financing partners' application forms. We do not control and are not responsible for the privacy practices of these third parties. We encourage You to review their privacy policies before providing any information to them.

10. Changes to this Policy

We may update this Policy from time to time to reflect changes in Our practices or applicable law. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy. We encourage You to review this page periodically.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of Our Grievance Officer are provided below. If You have any concerns, complaints, or grievances regarding this Policy or the handling of Your information, please write to:

Grievance Officer: harish, Grevience officer
Rayder Healthcare Services Private Limited
Hyderabad, Telangana, India
Email: contact@medrayder.com
Phone: +91 9010252345

We will endeavour to acknowledge and resolve grievances within thirty (30) days of receipt.

12. Contact Us

For any other questions about this Privacy Policy, please contact:
Rayder Healthcare Services Private Limited
Hyderabad, Telangana, India
Email: sindura@medrayder.com